FAQs

Do I have to be a member to receive help?

No, but you do have to be a regular attendee, and Redeemer should be your "home church."

Do I have to be a Christian to become a client?

No. You may be struggling with Christianity when you approach us. We will help you become familiar with the Gospel (salvation by Christ), because the core of our ministry is to rely on His provision for you.

How many people will know about my situation?

The Diaconate adheres to a strict confidentiality policy. Only the Diaconate staff as well as the deacons/esses working with you will know your identity. In addition, no one who does not need to know the details of your situation will be told about them. With a client's prior written approval, some information may be exchanged between his or her deacons/esses and others who are critical to providing care for him or her, such as a counselor or a community group leader. There are a few exceptional circumstances when the Diaconate is obligated to share information to appropriate parties. They include the following instances: threats of suicide/homicide; indication of child abuse; alerts to intentions of law-breaking; and when the Diaconate is subject to a subpoena/court order. Also, when among church members a situation arises that appears to require church disciplinary involvement, the Diaconate will share necessary information discreetly to the parties involved.

How often will I meet with my deacons/esses?

The frequency of meeting depends on various factors such as the nature of your situation and your financial / emotional / spiritual needs. It can range from once a week to once a month or even once a quarter. There will be phone and email contact as well.

Who do I contact if I have disagreements with my deacons/esses?

If you find yourself in conflict with your deacon/ess, the Diaconate recommends what Jesus says in Matthew 18: "If your brother sins against you, go and show him his fault, just between the two of you." We ask that clients communicate directly with their deacons/esses about concerns they may be having about their interactions with their deacons/esses. If, however, after you have tried to communicate with them and are not satisfied with the outcome, you may take the next step of Matthew 18 by calling a Diaconate staff member at (212) 808-4460.