From the time the Intake Form is submitted, it generally takes a week to be matched to start scheduling with a counselor. Due to high demand, there are delays for evenings and Saturday appointments. Please consider daytime and lunch appointments if possible.
To start the intake process, please follow the steps below.
Adult Intake Forms:
- The Adult Intake can be emailed, faxed, mailed or dropped off at the main office.
Intake forms for Minors or for Families:
Once the Intake Form is submitted, the Services Coordinator will contact you with next steps to discuss scheduling and fees.
Please note that at your first appointment, you will be asked to sign the Counseling Agreement.
Building security: Each time you visit our main office you will need to go through security. If you have an appointment with a counselor, please have him or her pre-register you so that you can be let through security without delay. If you are not pre-registered, the security will ask you to wait in the lobby until RCS registers your name. Once you arrive at our office on the 16th floor, please wait for your counselor to meet you at the time of your session.
Counseling sessions are 50 minutes in length.
We assign counselors based on a variety of factors including your availability, your specific issues or preferences, and counselor availability. Unless you specifically request a certain counselor, we will assess the needs of the client and assign an appropriate counselor.
We have a set fee of $175 for each 50-minute session of individual, couples or family counseling.
We do offer a sliding scale fee structure based on income. To see if you qualify for a reduced fee, please fill out the Application for Reduced Fee, which is included in the Intake Form. In order for us to verify your income, you must submit a recent pay stub or the top page of your tax return with your Intake Form.
For couples and families the sliding scale fee structure is based on combined family income. Therefore, the Reduced Fee Application must be completed by all applicable parties. Please be sure to submit a paycheck stub, the top page of your tax return, or any other document that indicates monthly income for each applicable family member.
Payment is due at each session. We accept cash or checks. We regret that we are not able to accept credit cards. Checks should be made payable to “Redeemer Presbyterian Church.” Please also list the name of your counselor on the memo line of the check.
Accounts must be kept current in order to continue counseling at Redeemer Counseling Services.
We are not able to accept any type of health insurance. However, we can provide a letter of receipt that you can submit to your insurance company for possible reimbursement. Because insurance plans vary, please first check with your insurance provider to see if you have out-of-network benefits and whether you will qualify for reimbursement.
Insurance letters can only be given if your account is current and paid in full. Please talk to your counselor about receiving a letter.
If you need to cancel or reschedule your appointment, you must notify your counselor 48 hours before your scheduled appointment time. You will be charged in full for your scheduled session if you fail to contact your counselor in advance. This charge must be paid before or at the time of your next appointment to continue in the counseling relationship. Exceptions are made in emergency situations only.
Contacting your counselor
For scheduling and canceling your appointment, contact your counselor directly by phone or email.
Please note that leaving a message on the Redeemer Counseling Services voicemail after 5 p.m. may result in a missed appointment charge to your account.
1166 Avenue of the Americas, 16th Floor
New York, NY 10036